At Custom Soap Packaging, every packaging order is custom manufactured according to our customers’ specific requirements. Because each product is made to order, we encourage customers to carefully review all artwork, specifications, and order details before giving final approval.
Our goal is to deliver products that meet the highest quality standards while providing fair and transparent customer service.
Please read this Return & Refund Policy carefully before placing your order.
Custom-Made Products
All products manufactured by Custom Soap Packaging are custom printed and produced according to the customer’s approved artwork, dimensions, materials, and specifications.
For this reason, custom-made products are not eligible for return or refund due to:
- Change of mind
- Change in design preference
- Incorrect information provided by the customer
- Ordering mistakes made by the customer
Artwork Approval
Before production begins, every customer receives a digital artwork proof for approval.
Production starts only after the customer confirms that all details are correct, including:
- Artwork
- Text
- Colors
- Dimensions
- Material
- Finishing Options
- Product Specifications
Once the artwork has been approved, the customer accepts responsibility for the approved design.
Custom Soap Packaging cannot be held responsible for errors that were present in the customer-approved artwork.
Design Changes After Approval
Customers may request design changes before production begins.
If changes are requested after the final artwork has been approved, additional artwork, setup, or production charges may apply depending on the requested modifications.
Once production has started, changes or cancellations may no longer be possible.
Damaged or Defective Products
If your order arrives damaged or contains a manufacturing or printing defect caused by Custom Soap Packaging, please notify us within 3 calendar days of receiving your shipment.
To submit a claim, please email the following information to:
Please include:
- Order Number
- Clear photographs of the damaged products
- Images of the shipping carton
- Images of the internal packaging (if applicable)
- A brief description of the issue
Our quality assurance team will carefully investigate every claim.
Manufacturing & Printing Errors
If the final printed products differ from the artwork approved by the customer due to an error made by our production team, we will take full responsibility for resolving the issue.
Depending on the circumstances, we may:
- Reprint the affected products.
- Replace the affected products.
- Offer another appropriate solution at our discretion.
No additional charges will apply if the error is confirmed to be our responsibility.
Customer Responsibility
Returns, replacements, or refunds will not be accepted if:
- The products were printed exactly as approved by the customer.
- Incorrect artwork or specifications were supplied by the customer.
- The customer requests design changes after production has begun.
- Damage occurred after successful delivery due to improper handling, storage, misuse, or third-party transportation.
- Minor color variations occur due to differences between digital screens and commercial printing processes.
Order Cancellation
Orders may be cancelled only before production begins.
Once production has started, materials, printing, and manufacturing costs have already been incurred. Therefore, cancellations after production has begun cannot be accepted.
Refund Eligibility
Refunds are considered only when Custom Soap Packaging determines that the issue resulted directly from our manufacturing or printing process and cannot reasonably be resolved through a replacement or reprint.
Approved refunds will be issued using the original payment method.
Shipping charges, customs duties, taxes, or third-party courier fees are non-refundable unless otherwise required by applicable law.
Claim Review Process
After receiving your claim, our team will review all submitted information, including photographs and production records.
If additional information is required, we may contact you before making a final decision.
Claims are typically reviewed as quickly as possible to provide a fair and timely resolution.
Contact Us
If you have any questions regarding this Return & Refund Policy or wish to report an issue with your order, please contact us.
Custom Soap Packaging
Email: info@customsoappackaging.com
Website: https://www.customsoappackaging.com
Our customer support team is committed to resolving genuine concerns promptly and ensuring every customer receives professional assistance throughout the order process.